MY EXTENSIONZ.NG SHIPPING DETAILS

PAYMENT METHODS

Our current delivery partner is WANDEX. We currently do not offer cash on delivery (COD) services to our customers. All payments are made via bank transfers prior to product processing and shipping. All transfers should be made using the following banking details:

FOR LOCAL TRANSACTIONS

SMITH & SMITH NIGERIA LTD ZENITH BANK 1014395924. SMITH & SMITH NIGERIA LTDFCMB 3407549010

DELIVERY TIME

LOCAL: All deliveries will arrive at varying times depending on the location you provide. WITHIN LAGOS: 0 – 24 hours OUTSIDE LAGOS: 24 – 48 hours (Please note that shipping does not occur on weekends.)
INTERNATIONAL: For international orders, products will arrive as dictated by the chosen delivery company. You can expect the order to be delivered within 7 – 21 working days. (Please note that shipping does not occur on weekends.)

SHIPPING DELAYS

We are not responsible for shipping delays to due to bad weather, holidays, natural disasters, or carrier delays. Holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer reimbursement of shipping charges. In any of these situations, please call or send an email notifying us. We will respond within 24hrs.

FOR INTERNATIONAL TRANSACTION

SMITH & SMITH NIGERIA LTD ZENITH BANK 5080119235

TRACKING INFORMATION

LOCAL ORDERS: To track your order information, kindly visit TRACK.ACE.NG and Log in your ORDER NUMBER and PHONE NUMBER to view the status of your order. If you encounter any issues, please contact us at lagos@myextensionz.com or info@myextensionz.com.
INTERNATIONAL ORDERS: Tracking of orders placed from foreign countries should be made on the website of the company chosen for the shipping. e.g. DHL.COM; FEDEX.COM etc.

SHIPPING RATES

LOCAL: The standard shipping fee of N1, 000 (for shipping below 1kg) applies to orders from LAGOS, ABUJA & PORTHARCOURT. To other locations, a charge fee of N3, 000 is applied (for shipping below 1kg). Please note that the shipping fee increases with increase in the weight of the order)
INTERNATIONAL: All orders placed from foreign countries will be shipped through DHL or FEDEX. If these shipping companies do not exist in your location, kindly call us or send an email to give us your preferred shipping option. The customer will bare the costs for shipping and will also be subject to the rules and guidelines of the shipping company. (Please note that there will be variations to the shipping fees depending on the weight of the order and the location for delivery. Also read carefully the terms and guidelines of your chosen shipping company).

FAQs

I can't track my order. What do I do? You can place a call to us or send us an email to notify us of this issue. We will try to find out what is wrong and respond back to you in 24hrs. Can I amend my delivery information? No you can’t once payment for the order has been made. Nonetheless, you can change the delivery information before payment is made. You can also send us an email or place a call to notify us of these changes. Can I return a damaged order? This rarely happens, but in the case that an order was broken or completely damaged, we will send another to replace it and the shipping company will be held responsible for it. What if my order was misplaced during shipping? In this case, please call us immediately. We will contact the shipping company to initiate a trace for the order and make an investigation. If it is determined that your order is lost, a replacement will be sent pending the investigation findings. What if I gave incorrect delivery information? We will not be held responsible for any issue arising from incorrect delivery information. If you need to change the address after the shipment has been made, extra charges will be made to make the changes. Always verify the address on your order before the payment is made.

For more information, kindly call us on 2348187298629 or send us an email info@myextensionz.ng or lagos@myextensionz.com.


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